Mace & Menter is now Healthia ›

Insight

AI in support service delivery: Lessons from UK charities

Podcast: Problems Worth Solving

Mace & Menter is now Healthia

Service design training

Senior appointment: Gareth Fryer, Consulting Director

From stories to statistics: using qualitative data to make a difference

How to scale third sector health and care services by aligning people, processes and technology

The art of caring: retaining the human touch in digital services to support patient empowerment

From chaos to clarity: harness collective expertise through co-design

Research film: Setting patients up for success following diagnosis

Co-design is dangerous

Senior health and care appointments

Mitigating health inequalities through co-design

How do you make sure you are solving the right problem?

Improving the waiting list experience

Discovery Mindset Cards - better discoveries, better outcomes

Creating the right environment for design to flourish

Increase the impact of discovery research

Why run inclusive research?

HSJ: HealthTech Partnership Award

Enhancing a discovery with sacrificial design concepts

Writing about mental health for children and young people

Digital transformation through user centred design (The Times)

The hidden benefits of observing user research

Achieve better outcomes by working in the open

Legacy technology shouldn’t be a barrier to user-centred innovation

Work with us, plant trees

Goalposts… why do they always move?

Join our user centred design academy

Making the case for visiting your users

How to design a positive Gift Aid experience

Incubation – or why ‘sleeping on it’ leads to better research insights

How to listen harder for deeper conversation and insight

Seven ways to design a frictionless onboarding process

What are you risking by not testing content?

Policy Lab: user research and prototype testing

On data scientists, assorted weirdos and empathy

Now is the time to level-up your online community

Fostering show and tell: How to help people decide

There has never been a better time for research-led change

Remote discovery for public digital services

Designing public services in a user-centred way during a crisis

Carbon Reduction Plan 2023

Co-design, service design, user centred design: what's the best approach?

Outcomes over outputs

Getting started with a business case for co-design