Design better experiences, achieve better outcomes

Collaborative service design for health and care transformation

We work with:

NHS England: Transformation + Innovation teams
ICBs, Public Health, Local Authorities
Third sector health and care organisations
Private health and care
Health tech product teams

Challenges they face:

Uncertainty around where to invest for impact
Lack of evidence into what users really need
Misalignment between stakeholders
Lack of internal capability or capacity

How we can help:

Uncover user, patient, clinician, and staff needs
Co-design change
Identify and prototype opportunities for innovation
Build watertight cases for investment

Outcomes we achieve:

Clarity and vision for needs-based transformation
Confidence around where and how to invest
Better experiences for patients, clinicians and staff
Improved internal service design capabilities

Case studies ›

NHS: Service model co-design for a health and wellness centre

NHS: Lowering barriers to mental health support (HSJ Award)

Breast Cancer Now: co-design for service delivery

LUX Health: Digital product and service design

How we can help

Our user centred approach to health and care leads to better outcomes for patients and better experiences for staff.

Find out how we can help ›

Client feedback

Sarah Mills, Transformation and Engagement, Mid and South Essex ICS

“Working with the superb team at Mace & Menter has been an absolute joy. They delivered a superb alpha phase of our elective care educational project that has helped us devise strategies around the long-term future of educational video content in the NHS. The team is flexible, reliable and diligent and we appreciated the openness of their approach.”

Digital Innovation Manager, NHS Transformation Directorate

“We needed help understanding ways to help young people access mental health services and improve experiences. The rigorous approach identified where to invest for impact and the support finder is simple and effective. I’d recommend Mace & Menter because their pace of work, outputs and approach to collaboration is excellent with good team working. They are flexible, open and encourage feedback.“

Helen Ford, Programme Director - NHS Gloucestershire ICB

“Our ICS is delighted with the outcome of this project and the four digital products, once developed, will make a significant and sustainable contribution in supporting our young people with social communication challenges and their families and in our efforts to move the focus from diagnosis to a needs led approach.”

Mark Hemmings, Head of Children’s Transformation (SEND), NHS Bristol, North Somerset & South Gloucestershire CCG