Design better experiences for citizens and staff

Collaborative service design for public services transformation

We work with:

Government digital DDaT teams
Public bodies
Policy teams
Public sector technology suppliers

Facing these challenges:

Uncertainty around where to invest for impact
Lack of evidence into what users really need
Misalignment between stakeholders
Outdated legacy systems
Lack of internal capability or capacity

Our approach helps:

Uncover citizen and staff needs
Co-design change
Identify opportunities for digital innovation
Build watertight cases for investment

Achieving these outcomes:

Clarity and vision for needs-based transformation
Confidence around where and how to invest
Better experiences for staff and citizens
Better integration between policy and service
Improved internal service design capabilities

Case studies ›

DCMS: Cyber Exchange revitalised through discovery and alpha

Bristol Council: Wayfinding discovery inspires vision for city navigation

Discovery for structural and fire safety service post Grenfell

How we can help

Our user centred approach leads to better experiences for citizens and staff.

Find out how we can help ›

Client feedback

“Working with the superb team at Mace & Menter has been an absolute joy. They delivered a superb alpha phase of our elective care educational project that has helped us devise strategies around the long-term future of educational video content in the NHS. The team is flexible, reliable and diligent and we appreciated the openness of their approach.”

 Digital Innovation Manager, NHS Transformation Directorate

“We needed help understanding ways to help young people access mental health services and improve experiences. The rigorous approach identified where to invest for impact and the support finder is simple and effective. I’d recommend Mace & Menter because their pace of work, outputs and approach to collaboration is excellent with good team working. They are flexible, open and encourage feedback. “

Helen Ford, Programme Director - NHS Gloucestershire ICB

“Our ICS is delighted with the outcome of this project and the four digital products, once developed, will make a significant and sustainable contribution in supporting our young people with social communication challenges and their families and in our efforts to move the focus from diagnosis to a needs led approach.”

Mark Hemmings, Head of Children’s Transformation (SEND), NHS Bristol, North Somerset & South Gloucestershire CCG