Andrew joined Healthia to help organisations solve the complex, challenges that stand in the way of transformation. With over 20 years of experience in leading design initiatives across health, government, national charities, and financial services, he deeply understands the pressures facing organisations:
- Complex, fragmented systems that frustrate patients and staff
- Uncertainty about user needs, causing misdirected investments
- Internal misalignment making impactful change difficult
Andrew brings clarity and direction to these problems. He’s highly skilled at unravelling complexity, revealing powerful insights, and aligning stakeholders around clear priorities. Whether he's simplifying fragmented user journeys, discovering hidden barriers to service access, or bringing teams together around shared goals, he helps organisations move confidently from ambiguity to impactful action.
Andrew leads many of our most complex programmes for organisations like NHS England, NHS Mid and South Essex, and Public Health Wales to tackle urgent challenges around digital transformation, prevention, and service redesign.
He also leads our service design training, helping internal teams build their capability and confidence to deliver more user-centred, impactful services.
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